FAQs
We strive to provide all the information you might need. However, if you’re unable to find the specific answer you’re looking for, please don’t hesitate to reach out to us directly.
What equipment do I need to start using Abbax?
Abbax provides you with a free entry-level business desktop phone and also allows you to use our service on Windows, Mac, iOS, and Android devices. With Abbax, you can receive your calls wherever life takes you. All you need is an internet connection and a cable.
How long does it take to set up a new account?
Setting up an account with Abbax is simple. Speak with one of our sales representatives, and we’ll have you connected in 48 hours or less. If you are porting numbers to Abbax, the process may take up to a week.
Can I keep my existing phone number when I switch to Abbax?
You can keep your local and toll-free numbers when switching to Abbax.
What features are included with your hosted VoIP plans?
All features are included with any of our plans. The price only varies based on the number of extensions you need and if you require unlimited texting on any of your lines.
Are there any setup fees or hidden charges?
There are no hidden setup fees or hidden charges with Abbax. After speaking with one of our representatives, you will receive a quote that includes the core monthly charges plus taxes. Please note that taxes may vary from time to time based on your geographic location.
Is your service compatible with my current internet connection?
Abbax is compatible with a wide range of internet connections, including DSL, cable, fiber optic, and even some wireless connections like 5G or satellite internet. This flexibility ensures that you can use Abbax with most internet services available today.
What kind of customer support do you offer?
We provide 24/7 support through chat, email, and text messaging to ensure you get the help you need anytime. If you require immediate assistance, you can always call us directly.
Can I scale my VoIP services as my business grows?
Our system is fully scalable, allowing you to downsize or upsize as needed. This flexibility ensures that you can adjust the system to meet your specific requirements at any time.
How much bandwidth do I need for optimal VoIP performance?
For optimal use of a VoIP phone, a broadband internet connection with high-speed capabilities is required. This type of internet ensures the reliable transmission of voice calls over the internet, which is crucial for maintaining call quality and connection stability in VoIP (Voice over Internet Protocol) communications.
How to cancel my account?
Canceling your account is easy. Simply send an email to our support department or call us, and we will be happy to assist you. If you need to transfer your numbers out, just let us know, and we will do our best to make your transition as smooth as possible.