Contact Center · Pricing
Priced per agent. Not per surprise.
Every plan includes smart queueing, IVR, and real supervisor tools. Add omnichannel and AI assist when your team is ready.
Standard
For voice teams that need queues that behave.
$65/agent/mo
Billed monthly
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Includes
- ✓ Voice queueing & IVR
- ✓ Ring & skills-based routing
- ✓ Voicemail & callbacks
- ✓ Standard reporting
- — Omnichannel (SMS, chat, email)
- — AI summaries & coaching
MOST POPULAR
Professional
For omnichannel support and sales floors.
$95/agent/mo
Billed monthly
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Everything in Standard, plus
- ✓ Omnichannel — SMS, chat & email
- ✓ Live wallboards & supervisor barge
- ✓ Call recording & QA scoring
- ✓ CRM screen-pop integrations
- ✓ Advanced analytics
Enterprise
For large floors, BPOs, and compliance-heavy teams.
Custom
Volume pricing · annual agreement
Talk to sales
Everything in Professional, plus
- ✓ AI assist — summaries, sentiment & coaching
- ✓ Workforce management tools
- ✓ Custom reporting & API access
- ✓ 99.99% uptime SLA
- ✓ Dedicated CSM & onboarding
FAQ
Pricing questions, answered.
What is the difference between an agent and a seat?
Agents take queue calls and need a Contact Center plan. Back-office staff who just need a phone line can stay on a Business Phone System seat — the two mix freely on one account.
Do supervisors need their own license?
Supervisors who also take calls need an agent license. Monitor-only supervisor dashboards are included free on Professional and Enterprise.
Can we start voice-only and add channels later?
Yes — most teams launch on Standard and upgrade to Professional when they add SMS or chat. Upgrades prorate to the day.
How does migration from our current ACD work?
We rebuild your queues, IVR trees, and routing rules as part of onboarding, then port your numbers with no downtime — typically inside two weeks for floors under 100 agents.
Is there an annual discount?
Yes — annual billing saves 20%: Standard drops to $52/agent/mo and Professional to $76/agent/mo.
See your call floor in real time.
Book a demo and we will build a live dashboard around your queues, your hours, and your routing rules.