How can we help?

Porting is free on every plan. Start the request from your admin dashboard (Numbers → Port a number), upload a recent bill from your current carrier, and we handle the rest — most ports complete in 7–10 business days with zero downtime on your existing line.

Sign in at app.abbax.com for the browser softphone (no install needed), or download the macOS/Windows apps and iOS/Android apps. Your extension, voicemail, and contacts sync automatically the first time you sign in.

Billing lives in the admin dashboard under Settings → Billing. You can download invoices, change your payment method, switch between monthly and annual billing, and add or remove seats — changes prorate automatically.

Run the built-in network test (Settings → Diagnostics) and check status.abbax.com first. Most quality issues trace to local Wi-Fi congestion — the diagnostics report will tell you, and chat support can read the same report if you need a hand.

Yes — SOC 2 Type II and GDPR. Calls and messages are encrypted in transit (TLS/SRTP) and at rest, with detailed audit logs and configurable data residency (US, EU, AU). For HIPAA-regulated document workflows, Abbax Cloud Fax includes a signed BAA.

Anytime — upgrade, downgrade, or cancel from the billing page with no contracts and no cancellation fees. Downgrades and cancellations take effect at the end of the current billing period.