Voice
Inbound & outbound HD calling with smart queues, callbacks, IVR, and live whisper coaching.
Calls · IVR · Callbacks
Service · Omnichannel Contact Center
Every conversation. One simple app.
Voice, fax, video, SMS, WhatsApp, and social messaging — handled from a single screen. Skill-based routing, live AI assist, and analytics your ops lead has been asking for.
- ✓ Six channels, one unified agent inbox
- ✓ Skill-based & priority routing
- ✓ Live AI agent assist & QA scoring
- ✓ Salesforce, HubSpot & Zendesk native
★★★★★
4.8/5 on G2 · 210+ contact-center reviews
Powering support & sales for
NORTHWIND
◆ Helix Health
ORBIT/
vercel ▲
Cohere ●
FRAME.io
Drift
01 · Every channel your customers use
Six channels. Zero tab-switching.
Customers reach you however they want. Your agents answer them all from a single, calm workspace — no extra logins, no copy-paste between tools.
Fax
Send and receive secure faxes inside the same queue — auto-routed, audit-logged, HIPAA-ready.
Encrypted · Auto-route
Video
Escalate any chat or call to HD video with screen share — no separate meeting link required.
HD · Screen share
SMS & MMS
Two-way texting with AI reply drafts, scheduling, and 10DLC / toll-free registration handled.
10DLC · AI drafts
Official WhatsApp Business API — templates, media, and rich conversations in the shared inbox.
Business API · Templates
Social messaging
Facebook Messenger, Instagram DM, and X — every social conversation lands in one queue.
Messenger · IG · X
02 · One app for everything
A single screen your agents actually love.
No more juggling six tools and four browser tabs. Every channel, every customer, every piece of context — in one place.
Simple enough to onboard in an afternoon.
Abbax Contact Center keeps the agent surface intentionally calm. New hires are answering calls and replying to WhatsApp on day one — no week-long training, no setup theater.
- ✓ Unified queue across all six channels
- ✓ Customer profile & history beside every conversation
- ✓ One-tap escalation from chat to call to video
- ✓ AI suggests the next reply — agent stays in control
- ✓ Browser, desktop & mobile — no hardware
Unified inbox · 28 active conversations
LIVE
CALL
Rachel MorganAcme Corp · billing questionVOICE
03:14
WA
Tom ParkWhere is my order #48219?
2m
SMS
+1 (650) 555-0144Reschedule my appointment to Tue
5m
@maya.rInstagram · loved the new feature!
8m
VID
Jordan TateDemo call · screen share active
queued
FAX
Memorial HealthPatient referral · 3 pages
routed
03 · Routing & intelligence
Smart routing. Live AI. Real analytics.
Get the right conversation to the right agent, help them resolve it faster, and prove the impact with numbers your ops lead can act on.
Skill-based routing
Route by skill, language, priority, or VIP status — across every channel, not just voice.
−42saverage handle time
Live AI agent assist
Real-time suggested replies, knowledge-base lookups, and objection prompts while agents talk or type.
+34%first-contact resolution
Auto QA scoring
Every interaction is scored automatically against your rubric — no more sampling 2% of calls.
100%conversations scored
Realtime dashboards
Live queue volume, wait times, abandon rates, and agent scorecards — across all channels at once.
12savg. wait, omnichannel
Native CRM & workforce management
Two-way sync with Salesforce, HubSpot, and Zendesk surfaces full customer context on every conversation. Built-in WFM handles forecasting, scheduling, and adherence — so you staff for demand without spreadsheets.
Salesforce
HubSpot
Zendesk
Intercom
Slack
Microsoft Teams
04 · How we compare
Abbax Contact Center vs. the alternatives.
An honest, side-by-side look at where each option fits.
| Feature |
Abbax CC
|
Stitched-together stack
|
Legacy CCaaS
|
|---|---|---|---|
| Voice, fax, video, SMS, WhatsApp, social in one inbox | ✓ Native | ✕ Separate apps | ~ Paid add-ons |
| Skill-based routing across all channels | ✓ Every channel | ✕ Voice only | ~ Voice + chat |
| Live AI agent assist | ✓ Included | ✕ Third-party | ~ Premium tier |
| Automatic QA scoring | ✓ 100% of convos | ✕ Manual sampling | ~ Sampled |
| Time to deploy | ✓ Days | ✕ Months of integration | ~ 4–8 weeks |
| Per-agent monthly cost | ✓ From $65 | ✕ $120+ combined | ~ $95–150 |
| SOC 2 ready | ✓ Included | ~ Per-vendor | ~ Enterprise tier |
| Contract length | ✓ Month-to-month | ~ Mixed | ✕ Annual minimum |
"
We replaced four separate tools with Abbax Contact Center. Our agents handle calls, WhatsApp, and Instagram DMs from the same screen now — first-contact resolution jumped 34% and average handle time dropped by almost a minute. The simplest rollout we've ever run.
PK
Priya Kapoor
Head of Support, Orbit · 90 agents
+34%
First-contact resolution
Do agents really handle all six channels in one app?
Yes. Voice, fax, video, SMS, WhatsApp, and social messaging (Facebook Messenger, Instagram DM, and X) all land in a single unified queue. Agents never leave the Abbax workspace — there are no separate logins, browser tabs, or copy-paste between tools.
Which social channels are supported?
Facebook Messenger, Instagram Direct, and X (Twitter) direct messages are supported today, with WhatsApp delivered through the official WhatsApp Business API. We add new channels regularly — ask sales for the current roadmap.
How long does it take to launch?
Most teams are live in days, not months. We port your numbers, connect your channels and CRM, and walk your team through routing rules. Because everything lives in one app, agent training usually takes a single afternoon.
Can I keep my existing CRM and helpdesk?
Absolutely. Abbax Contact Center has native, two-way integrations with Salesforce, HubSpot, Zendesk, and Intercom. Customer context appears beside every conversation, and outcomes sync back automatically — no professional services required.
Is it SOC 2 compliant?
Yes. Abbax is SOC 2 Type II audited. Voice recordings and messages are encrypted in transit and at rest, with full audit logging across every channel. For HIPAA-regulated document workflows, add Abbax Cloud Fax — HIPAA-compliant with a signed BAA.
How does the AI agent assist work?
During any live conversation, AI surfaces suggested replies, pulls relevant knowledge-base articles, and flags objections or sentiment — in real time. The agent always stays in control: they approve, edit, or ignore every suggestion. After the conversation, AI drafts the summary and scores it against your QA rubric.
Next step
Bring every channel into one app.
Start a 14-day trial — connect a channel, route a real conversation, and feel how much calmer one inbox is. No credit card, no contract. Our team helps you migrate when you're ready.
6Channels, 1 app
+34%First-contact resolution
−42sAvg. handle time
DaysTo go live