One contact center for every conversation.
Chat, email, SMS, calls, video, and fax land in one workspace — backed by a built-in CRM, scheduling, billing, and projects. Your whole front office, one login.
- ✓ Unified inbox — chat, email & SMS in one thread view
- ✓ Full VoIP phone system — IVR, queues, voicemail & analytics
- ✓ Video rooms with guest join, screen share & recording
- ✓ Built-in CRM — contacts, leads pipeline & scheduling
- ✓ Billing, contracts, projects & help center modules
Every channel. Every tool. One workspace.
Communication, CRM, and business operations — built into the same platform, not bolted on.
Unified Inbox
- ✓ Chat, email & SMS in one thread view
- ✓ Shared & team inboxes
- ✓ Canned responses & tags
- ✓ Auto-reply sequences
- ✓ CSAT ratings on every conversation
Phone System (VoIP)
- ✓ Inbound & outbound calling
- ✓ IVR menus, ring groups & call queues
- ✓ Voicemail & voicemail boxes
- ✓ Extensions, transfer, forwarding & conference
- ✓ E911, number routing & blocked numbers
- ✓ Hold music & SIP devices
- ✓ Call analytics
Video & Fax
- ✓ Video rooms with guest join
- ✓ Screen share & recording
- ✓ Call invites
- ✓ Send & receive faxes
CRM & Sales
- ✓ Contact profiles with full activity view
- ✓ Leads pipeline with stages
- ✓ Lead scoring & automation
- ✓ Calendar — appointments & job scheduling
- ✓ Email campaigns with templates
- ✓ Open & click tracking
Business Modules
- ✓ Billing — invoices, proposals & payment links
- ✓ Deposits & recurring billing
- ✓ Contracts — e-signing with audit log
- ✓ Projects — tasks, time tracking & milestones
- ✓ Help center — knowledge base & widget search
- ✓ Analytics dashboards & channel stats
Dashboard & Productivity
- ✓ Metrics & overview dashboard
- ✓ In-app & push notifications with preferences
- ✓ Website widget & forms
- ✓ Chatbot / AI assistant for visitors
Every channel. One inbox.
Live chat, Facebook Messenger, SMS, and email land in the same thread view — one easy-to-use platform, no tab-hopping.
Answer everything, from one screen.
Whether a customer messages your website chat, your Facebook page, texts your business number, or sends an email — it arrives in the same inbox, threaded to their contact profile. Your team replies from one place, and the customer gets the answer on the channel they chose.
- ✓ Shared & team inboxes with assignment
- ✓ Tags, canned responses & auto-reply sequences
- ✓ CSAT rating on every closed conversation
See it the way your team will.
Real screens from the Abbax Contact Center. Pick a card to switch views.
Every deal, on one board.
Drag leads through your stages, score them automatically, and see pipeline value at a glance. Board, table, metrics, and sequence views — the same data, your way.
Run the business, not just the conversations.
The work that happens after the call — quoting, signing, billing, delivering — lives in the same platform.
Billing
Invoices, proposals, and payment links your clients can pay in one click — with deposits and recurring billing for ongoing work.
Contracts
Send documents for e-signature with multiple recipients and a full audit log — no third-party signing tool required.
Projects
Tasks, time tracking, and milestones — with a client portal so customers can follow progress without emailing you for updates.
Help Center
A knowledge base on your own custom domain, with widget search — so customers answer their own questions before they ever open a ticket.
Self-serve admin. No tickets to change a setting.
Everything your admins need is in the workspace — from roles to integrations to the audit log.
Workspace settings cover the day-to-day: your team, your tags, your templates, and the integrations that connect Abbax to the rest of your stack.
Platform console for super admins
Super admins get a separate platform console — users, organizations, platform settings, and per-module on/off switches.
Which modules appear depends on the organization's plan and the platform-wide module toggles, so each team sees exactly the tools they use — nothing they don't.
We replaced five tools — help desk, dialer, e-sign, invoicing, and our CRM — with one Abbax workspace. New agents learn one screen instead of five, and nothing falls between systems anymore.
Does the Contact Center include a phone system, or do I need one separately?
Will every user see all the modules listed on this page?
Can I bring my existing phone numbers?
What integrations are supported?
Can I send and receive faxes from the Contact Center?
I'm an agency or MSP — can I manage client organizations?
One platform for your whole front office.
Schedule a demo — see your inbox, phone, and pipeline set up live with your own numbers and channels. No pressure, no contract.