Service · HIPAA-Compliant Cloud Fax

HIPAA-compliant cloud fax, built for healthcare.

Send and receive critical documents securely. Save hours of manual work. Stay compliant on every fax — without hardware, maintenance, or complex setup.

✓ HIPAA, SOC 2 Type II & FIPS encryption
✓ Signed BAA included on every plan
✓ Native EHR / EMR integrations via API
✓ No fax machine, no phone line, no PBX

Talk to sales Schedule a demo

★★★★★

4.8/5 - 1,000s of happy customers

Outbound fax · #FX-48219

HIPAA

patient-referral-MR48219.pdf 3 pages · 248 KB · encrypted (AES-256)

ToHelix Cardiology · +1 (415) 555-0118

FromDr. M. Reyes · Northwind Primary

Routing→ Epic · Patient #482190

Transmitting page 3 of 378%

Delivery confirmed in 12 sec BAA-protected channel · audit logged

✓

PHI encrypted end-to-end

BAA · signed automatically

Trusted by

McDonald'sHiltonCVS PharmacyHelix Health7-ElevenWalgreensSubwayRE/MAXGreat ClipsHoliday InnDomino'sH&R BlockAce HardwareMidasBest Western

01 · What's included

Everything a clinical workflow needs — already built in.

From the fax machine on the wall to the API in your EHR, with the compliance evidence to match.

Send & Receive

✓ Send from your browser, email, EHR or the API
✓ Automatic cover-page generation
✓ Real-time delivery status on every fax
✓ Automatic retries when a line fails
✓ 99.8% deliverability · 99.9% uptime

Security & Compliance

✓ AES-256 at rest · TLS 1.2+ in transit
✓ TLS 1.0 and 1.1 disabled
✓ FIPS 140-2 validated encryption
✓ Encryption keys managed in a cloud KMS
✓ SOC 2 Type II and HIPAA
✓ Signed BAA on every account, at no upcharge

Audit & Reporting

✓ Every action, every user, every document logged
✓ Audit trail ready for compliance review
✓ Delivery metadata you can pull for reporting

Routing & Document Processing

✓ Inbound faxes route to the right inbox, EHR or workflow
✓ Documents classified, matched and routed automatically
✓ Role-based inbound routing

Fax Machine Connector

✓ Connect an analog fax machine to the internet
✓ No dedicated phone line needed
✓ Keep your existing fax number
✓ Eliminate analog line fees

Fax to Email

✓ Send and receive straight from your email
✓ No extra software required
✓ Per-user routing rules

Print to Fax

✓ Send to fax straight from your printer
✓ Intelligent document processing on what you print
✓ Print from your EHR client

eSignatures

✓ Electronic signatures inside fax transmissions
✓ Part of the same document workflow
✓ Every signature written to the audit trail

Developer API

✓ Send and receive over a simple REST API
✓ Authenticate with an API key
✓ Full sandbox to build and validate before you ship
✓ Examples for cURL, Node.js, Python, PHP and Ruby
✓ Inherits the same HIPAA and SOC 2 controls

Teams & Access

✓ Role-based access controls
✓ SSO and SCIM directory sync
✓ Data processing addendum available
✓ Data residency options

02 · The Fax App

A next-generation cloud fax platform.

Send, receive, and manage faxes from the web portal, email, or our mobile apps. Pick a card to see the platform in action.

HIPAA-Compliant cloud fax.

Our Cloud Fax Solutions are tailored for organizations that manage highly sensitive information and operate in regulated environments. Abbax Fax includes robust security features to protect your data and ensure regulatory compliance.

See the app live — book a demo See pricing

Abbax Cloud Fax portal — Send Fax dashboard with fax numbers and file converter

Live portal · HIPAA & BAA-protected

03 · Built for healthcare

Fax that keeps up with healthcare.

Five reasons clinics, hospital networks, and enterprise health systems migrate to Abbax Cloud Fax.

Reduce manual work

Abbax automates fax delivery, retries, and confirmations — so staff can focus on patient care, not faxing receipts.

−14 hrsper staff member, per week

Ensure compliance

Protect PHI with built-in encryption, audit trails, and secure access — meeting HIPAA, SOC 2, and FIPS standards on every transmission.

0HIPAA violations on record

Accelerate workflows

Deliver time-critical documents instantly — no delays, misroutes, or bottlenecks between referring physicians and specialists.

12 secaverage delivery time

Scale effortlessly

Pay only for what you send. Cloud fax scales with your organization — whether you're a small clinic or a 50-hospital network.

5M+pages sent monthly

Integrate with existing systems

Connect seamlessly to EHRs, EMRs, and backend systems via REST API. Drop secure faxing into the applications your team already uses — with minimal code and no legacy infrastructure.

Epic Cerner Athena eClinicalWorks NextGen Allscripts

04 · Workflows

Turn fax into a fully automated workflow.

Replace repetitive fax tasks with automated workflows that reduce errors and give your staff valuable time back.

Flexible content assembly.

Build covers, pull documents from multiple systems, and generate complete fax packets that send themselves. Patient referrals, lab requisitions, and discharge summaries assemble on demand.

Dynamic cover sheets — auto-populate with patient and provider data
Multi-source document pulls — assemble from EHR, DMS, and storage
Template library — standardize how your organization sends
Pre-flight validation — catch missing fields before transmission

−85%

Time to assemble a referral packet · Atlas Health

Fax packet · MR-48219

1Cover sheetAuto-filled from EHR✓

2Patient demographicsPulled from Epic✓

3Lab results (3 docs)From Quest portal✓

4Imaging reportPACS · DICOM-converted✓

5Signed consentAwaiting Dr. Reyes…

Intelligent document processing.

OCR every inbound fax, extract patient identifiers, classify the document type, and redact PHI before it ever reaches a staff inbox. Your team only touches the documents that need a human.

OCR & classification — referral, lab, consent, imaging
Patient matching — auto-link to the right chart
PHI redaction — for downstream non-clinical workflows
Handwriting recognition — works on scanned and faxed forms

94%

Inbound faxes auto-classified · BrightPath

Inbound · processing pipeline

OCR4 pages extracted · 99.2% confidence

CLASSIFYDocument type: Lab requisition

MATCHPatient: J. Morgan · MR #482190

PHISSN & DOB redacted for billing copy

CHARTAttached to Epic patient record

Real-time status and intelligent routing.

Know exactly where every fax stands — and route inbound documents automatically to the right system or person. No more printed pages stacking on a shared desk.

Live transmission tracking — see every page, every retry
Rule-based routing — by sender, document type, or patient
Failed delivery alerts — Slack, email, or webhook
Auto-retry logic — up to 8 attempts with backoff

99.6%

First-attempt delivery rate

Live faxes · 42 in flight

FX-48219 · Referral→ Helix Cardiologypage 3/3

FX-48218 · Lab order→ Quest Diagnostics✓ 8s

FX-48217 · Discharge→ Mercy Rehab✓ 14s

FX-48216 · Imaging→ Atlas Radiologyqueued

FX-48215 · Consent→ Patient via email✓ signed

Fast, lightweight integration.

Drop secure faxing into your application with minimal code and no legacy infrastructure. Our REST API handles the FCC, telephony, and compliance plumbing — you write 12 lines.

REST API — send a fax with a single POST
Webhooks — real-time status, inbound, and signature events
SDKs — Node, Python, Ruby, Go, .NET, PHP
Sandbox environment — test without sending real faxes

12 LOC

From signup to first fax sent

POST /v2/fax/send

await abbax.fax.send({
  to: "+14155550118",
  from: "+14155550100",
  documents: ["referral.pdf"],
  patient_id: "MR-482190",
  encryption: "hipaa",
  webhook: "https://ehr/hook"
});

05 · How we compare

Abbax Cloud Fax vs. the alternatives.

An honest, side-by-side look at where each option fits for a healthcare team.

Feature	Abbax Cloud Fax HIPAA-native cloud	Analog fax machine On-prem hardware	Generic e-fax Consumer cloud fax
HIPAA-compliant & signed BAA	✓ Every plan	~ Self-administered	~ Enterprise tier only
PHI encryption (AES-256 / TLS 1.2+)	✓ Default on	✕ Plaintext over PSTN	~ TLS only
EHR / EMR integration	✓ Native Epic, Cerner, Athena	✕ Print & scan	✕ Email only
Intelligent document processing	✓ OCR, classify, auto-route	✕ Manual sorting	✕ Not available
Audit log & retention	✓ Immutable, every action	✕ Paper trail only	~ 90 days default
Delivery confirmation time	✓ ~12 seconds	~ 2–5 minutes	~ 30–90 seconds
Hardware & phone line cost	✓ None	✕ $600+ / line / year	✓ None
Scales with volume	✓ Pay per page sent	✕ Adds machines & lines	~ Plan-locked limits

We retired 38 analog fax machines across our network and moved every clinic to Abbax Cloud Fax in six weeks. Inbound referrals now attach to the right Epic chart automatically — our intake team cut document handling from 14 hours a week to under 2. The BAA was signed on day one.

Elena Nakamura

VP Clinical Operations, Helix Health · 38 sites

−86%

Document handling time

06 · Pricing

Plans that scale with your fax volume.

Every plan includes fax by email, web & API, encryption in transit and at rest, and a signed BAA. No hardware, no setup fees.

Solo

For solo practices and small offices.

$24.99/mo

300 pages/mo · 1 user

Get started

Includes

✓ 300 pages/mo (send + receive)
✓ 1 user · 1 fax number
✓ Fax to email & web portal
✓ Signed BAA included

A few things you might want to know about Cloud Fax.

Can't find an answer? Talk to our team → or check our Help Center →

What is cloud fax and why is it essential for healthcare organizations?

Cloud fax replaces analog fax machines and dedicated phone lines with a secure, internet-based service. For healthcare organizations, it's essential because fax remains the dominant method for transmitting referrals, lab orders, and consent forms between providers — but legacy fax is slow, expensive, and not encrypted in transit. Cloud fax keeps the universal protocol every clinic understands while adding HIPAA-grade encryption, audit trails, and automation.

Is Abbax's cloud fax solution HIPAA compliant?

Yes. Abbax Cloud Fax is HIPAA-compliant by design. A signed Business Associate Agreement (BAA) is included on every plan — not just enterprise. We're SOC 2 Type II audited annually, use FIPS 140-2 validated encryption modules, and maintain immutable audit logs of every action, every user and every document.

How does Abbax protect patient health information (PHI)?

PHI is encrypted at rest with AES-256 — FIPS 140-2 validated, with keys managed in a cloud KMS — and in transit with TLS 1.2+, with TLS 1.0 and 1.1 disabled. Access is gated by role-based permissions and SSO. Every read, send, and download is logged. We offer US-only data residency on request, automatic PHI redaction for non-clinical downstream workflows, and the ability to enforce zero-retention policies on transmitted documents.

Can cloud fax replace traditional fax machines?

For most workflows, yes. Browser, desktop, email, and print-to-fax surfaces cover every way a staff member sends a document today. For sites that prefer to keep an existing machine, our Fax Machine Connector bridges your analog machine to the cloud — so you can decommission your analog phone line without retraining staff.

Why do healthcare organizations still rely on fax instead of email?

Fax has universal acceptance among healthcare providers, a built-in delivery confirmation, and well-understood compliance precedent. Email between providers requires direct messaging protocols (Direct Trust) that have lower adoption. Fax also produces a clear legal record of transmission — which is why CMS, state regulators, and most payers continue to require it.

Can cloud fax integrate with EHR and EMR systems?

Yes. We ship native integrations for Epic, Cerner, Athenahealth, eClinicalWorks, NextGen and Allscripts, and anything else connects through the fax API. Inbound documents are classified, matched and routed to the right chart, inbox or workflow automatically, and outbound faxes can be sent from inside the EHR or over the REST API. For anything custom, the REST API and a full sandbox handle the rest.

How does cloud fax improve healthcare efficiency?

Three ways: (1) Automation — covers, documents, and signatures assemble themselves, so staff don't manually print, sort, and stamp. (2) Routing — inbound documents land in the right chart or queue without a human triaging them. (3) Visibility — every fax has live status, retries automatically, and never sits unsent on a desk overnight.

Is cloud fax reliable at healthcare scale?

Yes. We process over 5 million pages per month across multi-site hospital networks and national specialty practices. Our infrastructure has a 99.99% uptime SLA on Enterprise, geographic redundancy across three US regions, and automatic carrier failover so a single carrier outage doesn't interrupt your transmissions.

Does cloud fax support auditing and compliance reporting?

Yes. Every fax — inbound, outbound, attempted, retried — generates an immutable audit record — every action, every user, every document. Reports can be exported by date range, user, patient identifier, or document type, and we provide pre-built compliance reports for HIPAA Security Rule, SOC 2, and internal audit committees.

How quickly can healthcare organizations adopt cloud fax?

Single-site clinics are usually fully migrated in under a week — including porting your existing fax number. Multi-site hospital networks typically complete a 25–50 site rollout in 4–8 weeks, with our healthcare implementation team handling EHR integration, staff training, and number porting in parallel.

Get in touch

Talk to our US-based team of fax experts.

We'll help you assess your fax needs and determine the best solution for your healthcare organization. Call our team, or book 20 minutes with a compliance engineer.

Talk to sales Schedule a demo

HIPAA · BAA included · SOC 2 Type II · FIPS 140-2 · 99.99% uptime

5M+Pages / month

12sAvg. delivery

99.6%First-attempt rate

7 yrAudit retention