My phone does not ring

If your desk phone is not ringing, work through these checks in order. Abbax ships Yealink phones, so these steps are specific to those devices.

Check your internet connection

• Stable connection - VoIP needs reliable connectivity, so confirm your internet is up.
• Restart the router - power cycle it to refresh the network connection.
• Use Ethernet - a wired connection avoids most network disruption.

Verify your phone settings

• Ringer volume - make sure it is set to an audible level.
• Silent mode - check the phone is not set to silent or vibrate.
• Ring tone - confirm a valid ringtone is selected.

Check the Yealink features

• Do Not Disturb - DND blocks incoming rings. Check the DND status on the phone display, and see Phone shows DND and will not ring.
• Call forwarding - confirm your calls are not being forwarded somewhere else. See Call forwarding.
• Ringer priority - confirm incoming calls have the correct priority settings.

Device and software

• Firmware - update the phone to the latest Yealink firmware.
• Reboot - restart the phone to clear temporary glitches.
• Configuration - make sure the phone's settings match your Abbax provisioning.

Check the hardware

• Speaker - play something else through the phone to confirm the speaker works.
• Cables - re-seat the power and Ethernet cables at both ends.

Still not ringing?

Check with us for any known service issues, then call or text 1 (800) 200-9018 and we will take it from there.